Does your order qualify for a return?

  • Does My Order Qualify?
  • Common Return Questions

Order Qualifiers

  • Order is within 30 days
  • Order has all original contents that is came with
  • Order is in "mint" condition

Order Disqualifiers

  • Order is Past 30 days
  • Order is missing original contents (original packaging)
  • Order / Item(s) have been severely used or damaged
  • All "SALE" items are not returnable
  • All "JUUL" branded items are not returnable

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

  • Once your items are received and inspected (~1 week), you'll get your refund typically within 24-72 hours depending on your bank.

Why is my item taking so long to be refunded or exchanged?

  • If you shipped back the items outside of our portal this may prolong the process. If your order number and necessary information we collect through our system is not readily available the process will take longer than expected due to the possible inability to know "who" returned the item, and "why". We STRONGLY urge you to follow the portal to make your return process simple and speedy.

What items are not returnable?

  • Items marked as “Sale”
  • “Juul” Branded Items and Sale Items
  • Free gifts or promotional items with retail value.

What items are non-refundable?

  • Items marked as ”Sale”
  • Shipping Costs
  • Free gifts or promotional items with retail value.
  • Open and used items for hygienic reasons
  • Defective items are to be replaced or store credited

Does your order qualify for a return?

  • Does My Order Qualify?
  • Common Return Questions

Order Qualifiers

  • Order is within 30 days
  • Order has all original contents that is came with
  • Order is in "mint" condition

Order Disqualifiers

  • Order is Past 30 days
  • Order is missing original contents (original packaging)
  • Order / Item(s) have been severely used or damaged
  • All "SALE" items are not returnable
  • All "JUUL" branded items are not returnable

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

  • Once your items are received and inspected (~1 week), you'll get your refund typically within 24-72 hours depending on your bank.

Why is my item taking so long to be refunded or exchanged?

  • If you shipped back the items outside of our portal this may prolong the process. If your order number and necessary information we collect through our system is not readily available the process will take longer than expected due to the possible inability to know "who" returned the item, and "why". We STRONGLY urge you to follow the portal to make your return process simple and speedy.

What items are not returnable?

  • Items marked as “Sale”
  • “Juul” Branded Items and Sale Items
  • Free gifts or promotional items with retail value.

What items are non-refundable?

  • Items marked as ”Sale”
  • Shipping Costs
  • Free gifts or promotional items with retail value.
  • Open and used items for hygienic reasons
  • Defective items are to be replaced or store credited

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